FAQs

The number of guards required depends on your site, operating hours, access points, number of occupants and visitors, asset value, previous security incidents and overall risk level. We can conduct a security survey and recommend the appropriate manpower and security measures for your premises.

Yes. Kaliber maintains insurance coverage for its security operations, including Professional Indemnity coverage. Any claim is subject to the service contract, proper incident reporting, investigation and the applicable terms and conditions of the insurance policy.

Yes. We can provide additional or temporary security personnel for urgent requirements and short-notice assignments, subject to manpower availability and the specific needs of the location. Our team will assess the requirement and arrange deployment as quickly as possible.

Yes. All guards receive basic training before deployment and are briefed on their duties and responsibilities. Refresher training is also conducted periodically, while suitable personnel may receive advanced training for greater operational responsibilities.

Yes. We prepare clear standing orders, special instructions and site-specific procedures based on the requirements of each assignment. These instructions help ensure that guards understand their responsibilities, site risks and expected response procedures.

Yes. Our officers can work closely with your in-house security personnel, property management or operations team. We believe good coordination, communication and clear responsibilities are essential for maintaining consistent and effective security.

Yes. Kaliber supports customer locations beyond Kuala Lumpur through its wider operational and branch network. Our services can be arranged for assignments in different parts of Malaysia depending on the location, manpower requirements and scope of work.